About Us

At Lingerie by Elouazani our items are all hand-stitched intricately to ensure a perfect fit for your body shape. 

Caring for Your Item

Due to our method of creation you must take extra care when washing and caring for your Lingerie by Elouazani item. Please adhere to our product care guidelines, as damage of items due to not following care guidelines lay in the customer's responsibility. 

Please ensure that you carefully hand wash each item purchased from Lingerie by Elouazani. Hand stitching is not always as strong as the stitch achieved via a machine so in some cases a machine's spin is just too harsh for the hems. 

For our lace and mesh items: please take extra care as lace and mesh have a tendency to overstretch and rip. This is the case with any lace/mesh products.

For our crystal encrusted items: try not to irritate any of these areas as pressured irritation can cause the crystals to remove themselves from the item of clothing. This is classed as wear and tear and will be at the customer's own fault. 

​How Do I Place An Order?

To place an order please add the desired item to your basket and continue to checkout. Once in your basket make sure to leave your measurements in the 'note to seller' section below your item preview pictures. The measurements needed are bust, hips and waist. Or if you would prefer a generalised sizing to be used you may provide us with just your dress size.  If you have any problems with this then please email us at customerservice@lbestore.co.uk with the name of the item you would like and your measurements.

Payment and Shipping

Once receiving your order request we will then send a 'thank you for your order' email. Orders made through our checkout process online Will request immediate payment for your item(s). No additional money will be debited to your account.

​Secure Ordering & Payment Options

Once this payment has cleared through we will begin to hand-stitch your item. Please allow up to 3 weeks for your item to arrive. This time is extended from the usual ordering time as all items are hand-made from scratch. All our time and efforts go into your item and this of course takes longer than a wholesale order. Waiting times may be shorter during non-peak times of the year. Customers paying for their items with PayPal are protected via the PayPal guarantee scheme which allows customers to open disputes over their paid money if the item they have paid for isn't received. 

Returns & Refunds

Unfortunately because our items are hand-made to your measurements and due to the hygiene of our items, we cannot accept refunds other than for manufacturing faults. So please ensure that the measurements you send to us are correct and/or the size you are ordering is correct as items cannot be refunded for wrong sizing.

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