Due to our method of creation you must take extra care when washing and caring for your Lingerie by Elouazani item. Please adhere to our product care guidelines, as damage of items due to not following care guidelines lay in the customer's responsibility.
How Do I Place An Order?
To place an order please add the desired item to your basket and continue to checkout. Once in your basket make sure to leave your measurements in the 'note to seller' section below your item preview pictures. The measurements needed are bust, hips and waist. Or if you would prefer a generalised sizing to be used you may provide us with just your dress size. If you have any problems with this then please email us at firstname.lastname@example.org with the name of the item you would like and your measurements.
Payment and Shipping
Once receiving your order request we will then send a 'thank you for your order' email. Orders made through our checkout process online Will request immediate payment for your item(s). No additional money will be debited to your account.
Secure Ordering & Payment Options
Once this payment has cleared through we will begin to hand-stitch your item. Please allow up to 3 weeks for your item to arrive. This time is extended from the usual ordering time as all items are hand-made from scratch. All our time and efforts go into your item and this of course takes longer than a wholesale order. Waiting times may be shorter during non-peak times of the year. Customers paying for their items with PayPal are protected via the PayPal guarantee scheme which allows customers to open disputes over their paid money if the item they have paid for isn't received.
Returns & Refunds
Unfortunately because our items are hand-made to your measurements and due to the hygiene of our items, we cannot accept refunds other than for manufacturing faults. So please ensure that the measurements you send to us are correct and/or the size you are ordering is correct as items cannot be refunded for wrong sizing.